PROBLEM
A Northeastern-based world class supermarket had been out-of-stock of wood pellets used for cast iron fireplaces and stoves. With the winter quickly setting in and weeks of trying to locate a sourcing option through their normal supplier resources, this retailer reached out to the ReposiTrak MarketPlace team to fill their shelves.
SOLUTION
MarketPlace Concierge Services
Our team was able to source, in less than 24 hours, three truckloads of the hard to find item. We then vetted the supplier and made arrangements for the product to be delivered to the retailer’s warehouse in a matter of days.
MarketPlace EZVendor
To speed access to product ordering through MarketPlace, the retailer utilized EZVendor, our Vendor of Record service. With EZVendor, we manage payments, purchase orders, and logistics, which simplifies the process and gets needed products on-shelf fast.
RESULTS
- In less than 48 hours, product was procured and shipped
- Increased customer satisfaction by remedying a troublesome out-of-stock
- One day sourcing due to our massive database of vetted suppliers
