How do I contact GRMA?

Telephone: +1 610.945.1797
Email Option 1: generalinquiries@grmalliance.org
Email Option 2: karencharney@grmalliance.org

How do I register my facility?

Click on the Audit Compliance tab, then select GRMA Audits under “Register”.  You will now see a list of Available Audits from which to choose from. Click the Register button; you will now see a list of your facilities. You can select or choose more than one facility to register. Click the Register Selected button to complete the process.

I am not able to register my facility, the option to Register is not available?

Contact GRMA (see above).

How do I update a facility name?

To change a facility name, click the My Company tab,  then select My Facilities, then click the Action button next to the facility you wish to edit and choose the Update Facility Name option. Note: you can also change the name by selecting the Update Facility option. Change the name of the facility and click Save.

How do I add a new facility?

To add a facility, click on the My Company tab, then select My Facilities. Use the Add Facility button to add a facility. After adding the facility, use the Add button to connect the facility to your partners, or register that facility for an Audit.

How can I receive the 30-60-90 expiration notifications for only my facility?

To update your notifications, click on the My Company tab, then My Users.  Next to your name use the Action button and select Update Authorizations.  Choose the Authorization Type of Facilities. A list of facilities will appear. Select the facilities from this list that you wish to receive notifications for. Once the facilities have been chosen, click Save & Next. Next, select Certification Audit from the Application selection list. Finally, choose the list of notifications you would like to receive for the facilities you selected.

Where do I find my corrective actions?

You can find your request for corrective actions by clicking on the Audit Compliance tab, then select Audit Requests from the menu, then click Find.  Use the Action button next to the audit that is requiring corrective action to complete the corrective actions.

Where do I find my audit reports?

You can view your completed audits by clicking on the Audit Compliance tab, then select Audit Requests from the menu, then click Find.  Reports can be obtained by using the Action button next to the audit.

How do I add, update or delete a user?

To add, update or delete users, select the My Company tab, then select My Users.  From here use the Add User button to add a new user.  The user will automatically receive log in credentials via email.  To update or delete users, use the Action button next to their name.  You are also able to reset the user password.

How do I update my report notifications?

You can update who receives notifications by selecting the My Company tab, then select My Contacts for Notifications.  Select Certification Audit as the application, then select the user. You can select the notifications that you would like to receive and the frequency you would like to receive them, then click Save.

How do I change a Certification Body?

Navigate to the Audit Compliance tab and click Compliance Audit Requests.  Search for your audit (t must be in pending status). If there is more than one pending audit, make sure to select the correct Request Nbr. Click the Action/Change Certification Body option. In the Certification Body field, click on the down arrow and select a new certification body.